Working with CREATIVE FUSS
Questions about working with us
These are the questions that come up most often on discovery calls, answered directly. If yours isn't here, send it through the contact form and we'll respond.
Reach us directly
- 834 W Ilex Drive, Lake Park, FL 33403, USA
- +1 212 583 9963
- [email protected]
- Monday–Friday, 9:00 AM – 6:00 PM
Scope and pricing
How engagements are priced and sized
Most of our work starts with a written scope. Before any pricing conversation, we agree on what the project includes, what it leaves out, and who owns each decision. That document is the basis for the number, not an estimate that shifts mid-project.
How do you price projects?
Fixed-scope projects get a fixed price. Ongoing work, like SEO or content, is billed monthly with a defined set of activities. We don't bill hourly for most engagements because it creates the wrong incentives on both sides. When something falls outside the agreed scope, we write a short change note before starting it so the invoice never arrives as a surprise.
Can I start with a small project?
Yes, and we often recommend it. A single landing page, an SEO audit, or a short automation setup is a reasonable way to test how we work before committing to something larger. Small projects follow the same rhythm as big ones: a short kickoff, a written scope, and a review before launch. If the pilot goes well, we can fold what we learned into the next phase instead of starting over.
What counts as out of scope?
Typically three things: content we were told already exists, platform subscription fees, and third-party licences such as stock photography or premium plugins. We list these explicitly in the scope document so you can budget for them yourself. If you would rather we handle them, we can, but they will appear as separate line items rather than being absorbed into the project price.
Timeline and deliverables
What the schedule looks like, and what lands in your hands
Two things shape a project more than anything else: how much there is to build, and how fast feedback comes back. We plan for both up front.
Timeline
How long does a website project take?
It depends on scope and on how quickly feedback comes back. Most small business sites take six to twelve weeks from kickoff to launch. The biggest variable is usually client-side review time, not our production time.
- Discovery and written scope, before any design begins.
- Design review on a staging link, with one consolidated round of notes.
- Build, content load, and a final walkthrough before the site goes live.
Deliverables
What do I actually receive at the end?
A written scope lists the deliverables before we start, so there's no ambiguity. For a website, that typically includes design files, the live site, an editing guide, and a launch report with baseline analytics.
- Design files and a live site you control, not a rented template.
- An editing guide so your team can change copy without calling us.
- A launch report showing where the baseline sits on day one.
Tools and platforms
The tools we build on, and why
Platform choices follow the job. A brochure site for a small team needs different plumbing than a booking flow with automation behind it, and we would rather explain the tradeoffs than pick one stack for everyone.
On the discovery call we walk through what your site has to do, who will edit it day to day, and what you already pay for. That conversation usually settles the platform question in one sitting.
Which platform will my site be built on?
Wix, Squarespace, or a custom stack, depending on what the site needs to do and how much internal capacity you have. We'll recommend one on the discovery call and explain the tradeoffs.
Do I have to use HubSpot?
No. We work with whatever CRM you already pay for, and we'll say so if we think it's the wrong tool for the job. HubSpot is common because it covers forms, automation, and reporting in one place, but it's not a requirement.
Can you work with our in-house team?
Yes. On some projects we design and hand the build to your developer; on others we own the whole thing. Either way the handoff includes the same written documentation, so your team is never left guessing how a piece was put together.
Working together
Who you talk to, and what happens when plans change
Engagements are small enough that the person who scopes your project stays on it. That means fewer handoffs, faster answers, and a single point of contact who already knows the history.
Who will I be talking to?
The person who scopes your project is the person you coordinate with during it. We don't hand clients off to an account manager after the sale. If a specialist joins for part of the work, they report through that same contact rather than opening a second thread with you.
What if I need to pause the project?
It happens. Tell us as early as you can, and we'll adjust the timeline in writing. Pauses affect scheduling for both sides, so we ask for a realistic restart date rather than an open-ended hold. When work resumes, we confirm the scope is still accurate before picking the thread back up.
How do you report progress?
Ongoing engagements get a short written update on a fixed cadence, covering what moved, what is waiting on a decision, and what comes next. There is no dashboard to log into. If something slips, you hear it from us before the update rather than finding it in the summary.
How engagements are structured
Each engagement has a named contact, a written scope, and a review point before anything ships. You will always know which stage the work is in and what is expected from you next.
"The clearest signal of how an agency works is what it puts in writing before the work starts. Ask for the scope, the deliverables, and the review points, and read them closely."
Our approach to engagements
Getting started
What we need from you before the first call
Nothing formal. A short note about what you want to change and roughly when you would like it live is enough to start. If you already have analytics access, brand files, or a list of things you dislike about the current site, bring them along.
- Send a short brief A paragraph about the site, the goal, and any deadline you are working to.
- Discovery call Thirty to forty-five minutes on scope, platform, and what a realistic timeline looks like.
- Written scope A document listing deliverables, exclusions, review points, and the fixed price.
- Kickoff Once the scope is signed, we agree on a start date and open the shared project folder.
Company details if you need them for your records: CREATIVE FUSS, LLC is registered in Florida under L17000096947, FEI 82-1410767. Our mailing address is 834 W Ilex Drive, Lake Park, FL 33403, USA.